Managed IT
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Managed IT
Managed IT is one of Global IT’s core business services.
With technical & dispatch locations spread throughout Los Angeles, Orange County, San Diego, San Francisco, Sacramento, and Phoenix. Global IT provides prompt, expert-level technical services to support business customers in California and Arizona.
Managing multiple technologies and platforms, maintaining cybersecurity, or industry compliance is a significant undertaking. These days, managing tech often requires a small army to handle all the technical facets effectively. Think of the team and operational structure provided by Global IT as that personal army. The leadership and technical team’s prowess is enterprise tenured and tough to beat. Plus, Global IT’s organizational structure alleviates technology-related concerns and delivers numerous advantages by providing a team of experts to manage technical customer operations and ensure high-performing networks, systems, and Cybersecurity compliance.
All Global IT technicians, engineers, and administrators must strictly adhere to industry-leading service management methodologies, such as ITIL, and to industry frameworks such as HIPAA, SOX, SOC, and PCI, and be certified by an accredited institution before they can begin maintaining technical customer operations. Also, Global IT technicians must obtain new certifications annually. This policy enhances experience, confidence, and standards for Global IT technicians.
Global IT is a relationship-based remote and on-site support and help desk company with six physical locations supporting Los Angeles and Orange County (DTLA Finance District & South Park, Santa Monica, Historic Uptown Whittier, Mid-Wilshire, Beverly Hills, Orange County), in addition to employee technical dispatch locations in San Diego, San Francisco, Sacramento, and Phoenix, AZ.
Global IT’s managed IT MSP services, systems, and technical teams reduce the time, money, and resources required to maintain, update, and expand our customers’ IT infrastructures, enabling greater profitability and growth. Global IT provides dependable IT support for MSP customers ‘ entire IT environment, ‘everything IT’. Customers have access to a 24/7 proactive IT team of expert engineers and cutting-edge systems that support our customers. Global IT Cloud systems and infrastructure offer managed cloud support, disaster recovery as a service, cloud backup, managed colocation, managed cloud firewall, and much more.
A well-designed, dependable network is vital to the health of all major organizations’ day-to-day operations. Global IT Communications provides network consulting services that help companies manage their network infrastructures. Our service offering revolves around core organization requirements:
Global IT Communications network infrastructure solutions enable our clients to implement new technologies, increase efficiency and align their infrastructure with their business goals.
Customized all-inclusive, flat-rate packages:
- Managed IT services
- Adoption and upgrades of existing systems
- Security assessments, penetration testing, and compliance
- Cloud contingency planning and implementation
- Cloud backup and recovery
- Purchase or lease software/hardware options
- Network integration and take-overs
- Project management
- Remote access solutions
- Long and short-term planning & strategy
- Security and network optimizations
- VoIP design & implementation
- Network storage & content delivery
- MDM – Mobile device management
Global IT enterprise systems are designed inherently to meet the high availability requirements of a large organization (enterprise). When configured correctly, it can consolidate operations across different departments and manage large volumes of data and traffic, ensuring high performance, security, and scalability. A key example is Hypervisors that host virtual servers to minimize footprint and support operational computing. Another is an Enterprise Content Management (ECM) system, which manages the entire lifecycle of an organization’s internal and external information assets, from creation to archiving, with features such as version control and access management.
- Scope: Designing and managing the organization’s technology server and software platform that maintains information and processes.
- Integration: Integrates with other networks and systems (e.g., remote networks, databases, and application servers) to streamline workflows across the company.
- Scalability & Security: Built to handle heavy loads, significant traffic, and incorporate robust security and compliance features suitable for business-critical data.
- Examples: Common enterprise systems include Linux, Proxmox, Xen, V-Sphere, and VMware Hypervisor design and build, Microsoft products, Azure, AWS, GCP, Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), and Supply Chain Management (SCM) systems
- AI Systems design: AI servers are specialized computing environments built to run machine‑learning models efficiently, reliably, and securely. They combine hardware, software, networking, and orchestration layers to deliver fast inference and scalable training.
- Hardware Layer:
- Required for multi‑node training and distributed inference.
- Model Runtime Layer:
- Techniques to shrink models and reduce compute cost.
- Orchestration & Scaling Layer:
- This layer ensures the system can handle thousands of simultaneous requests.
- Security and Compliance Layer:
- AI servers often process sensitive data, so compliance is non‑negotiable.
- Data Pipeline Layer:
- This layer ensures data is clean, timely, and accessible.
- API and Applications Layer:
- This layer turns raw AI capability into a usable service
- Hardware Layer:
Defining and designing the system platforms with Global IT engineers will save time and money. Do it once, and do it right!
Institutions should prepare sufficiently for the future dynamics of security threats. Most importantly, the employees’ response needs to be, at a minimum, in line with the latest HiTrust and NIST standards to ensure that appropriate mitigation strategies are embraced in the event of an attack.
In crisis situations that come with cybersecurity incidents, the importance of making informed and proactive decisions promptly can directly be quantified by the amount of money and lives saved from a potential crisis. A risk-informed decision-making approach is critical in mitigating security vulnerabilities.
Our packages include compliance-driven IT policies and governance if you are a customer of Global IT MSP services. Global IT strictly adheres to current IT standards, frameworks, and policies that help protect customer technical environments and alleviate worry.
- HiTrust Certified
- HIPAA Compliance
- CMMC 2.0 Compliance
- PCI DSS Certified
- SOC Compliance
- Compliance testing
- Vulnerability testing
- In-line network flow monitoring and reporting
- NIST, CMMC 2.0
- ISO 27001, 27002
- ISMP, Policies and Procedures
With today’s instant communication requirements, organizations will struggle to be productive without reliable wireless connectivity. In today’s busy, demanding communications environment, creating a well-engineered wireless infrastructure explicitly tailored to uptime and speed is essential. From tourism and hospitality to amusement parks, ski resorts, warehousing, high-end residential, or the local coffee shop, Global IT can engineer the right solution to meet any wireless need.
There are many essential details when planning to add wireless access points to a business or high-end residential Wi-Fi network. Global IT wireless and network design teams will provide end-to-end consulting and installation services for the selection of appropriate hardware, procurement, cabling, configuration, testing, and go-live.
Our service begins with our design Engineers conducting a thorough site survey at the location. Once complete, we will recommend the ideal locations for wireless access points to maximize coverage and ensure the highest quality of service for your voice, video, and data communications.
Smart Wireless Technology:
With the Global IT Smart Wireless technology, we can achieve a level of efficiency that basic wireless configurations and devices cannot. Expert-configured Smart Technologies can deliver reliable Wi-Fi connections with a longer range that extends beyond traditional wireless obstacles. It is designed to mitigate interference and focus RF (Radio Frequency) signals where they’re needed. This ensures maximum coverage, consistent performance at longer ranges, and a reliable connection.
- Heat mapping and network planning
- Bandwidth management
- Cloud controllers
- Fully managed wireless solutions
- Outdoor access points
- Power over Ethernet – POE
- VPN alternative net options
- Wireless security, separate LANs
- Maintenance contracts
Managing the many 3rd party vendors related to IT can be a task in itself. How do you track and confirm their work, returns (RMA), invoicing, credits, and scheduling with other parties?
Project Management:
Global IT project managers and coordinators can handle every aspect of your technology-related project, from planning and procurement to low-voltage cabling, network, and on-prem or Cloud infrastructure design, to system implementation. Global IT delivers decades of technical expertise and multi-tasking third-party vendors to deliver and manage technology, meeting or exceeding client expectations. Learn more about our Project Management resources
Improving vendor relations:
Vendor and customer communication is often broken down by translation, resulting in lost confidence, delays, and unsatisfactory customer service.
Vendor management experts:
With hundreds of customers, our technicians and administrators are accustomed to the many moving pieces across diverse organizations. Highly trained employees and internal ticketing systems track and hold vendors accountable for their tasks, and Global IT personnel can verify them.
Expert experience: With the understanding of vendor pricing, Global IT brings a broad perspective on pricing and negotiations. Our approach always reduces client spending, returning profits to the establishment.
Project Management Expertise
Global IT delivers expert technology consulting and project management services tailored to the Healthcare, Manufacturing, Accounting, Legal, and Hospitality sectors. With over 26 years of IT experience collaborating with industry-leading brands, we provide end-to-end IT solutions—from managing new construction projects to deploying advanced systems, executing digital transformation initiatives, and negotiating with vendors.
Our mission is to empower your organization with strategic tools and expert support, enabling you to navigate the evolving technological landscape while optimizing efficiency, reducing costs, and driving innovation.
Why Choose Global IT for Project Management?
The Global IT team ensures a seamless workflow, transforming concepts into actionable solutions that drive measurable results.
Key Responsibilities of Our IT Project Managers:
- Leading the project from analysis and scheduling to post-deployment support
- Cost analysis and budget development for maximum ROI
- Defining requirements, resources, and timelines for project implementation
- IT product procurement and system evaluation
- Developing and maintaining technical and project documentation
- Conducting team assessments and evaluations
- Assigning individual responsibilities to maximize efficiency
- Managing day-to-day operations, project scope, and risk mitigation
- Proactively identifying and resolving project challenges
- Vendor management and third-party technology coordination
- On-site support and real-time network monitoring
When working with the healthcare industry, our trained and certified engineers understand the importance of intercepting new threats and new government compliance requirements. So our technicians and systems, stay proactively engaged with IT governance, monitoring solutions, and resources that meet complex security needs. Also, Global IT brings together an array of IT consulting services from strategic planning and system integrations to IT infrastructure audits, security penetration testing, and systems monitoring. Global IT offers the following services to the healthcare industry:
- Everything IT, including HiTrust, HIPAA compliance
- 24 hour, 7-day monitoring, desktop, infrastructure management, and technical support services
- Virus, malware, and firewall security services to protect your critical files and information
- Network flow monitoring & penetration testing
- Cloud services to securely store confidential client information offsite
- Proactive monitoring and alerts of devices, networks, applications, and system processes
- Hardware or software management, purchasing, and replacement
- Highly dependable telecom and ISP services with automated failover for maximum uptime
- Telecom Services
- Continuity, back-up, Disaster Recovery
- Managed Colocation Services
The hospitality industry is increasingly relying on technology to provide rapid results for customers. Hotels, restaurants, and retail companies must provide a consistently positive experience for customers across all operations, from online, call centers, security, and in-house.
Hospitality Experts:
Global IT has connected a wide range of businesses by facilitating communication, networking, and security. If you are interested in improving your organization’s ability and efficiency when responding to customer needs, trust reliable Global IT solutions that enhance the hospitality experience.
Customized all-inclusive hospitality tech support packages:
- High-quality 24/7 service with hospitality technical support
- Increase efficiency and reduce costs with technology planning, vendor management, upgraded hardware, and computer security.
- Managed IT
- Cloud
- Wireless
- Call Center
- Desktop support
- Cloud email
- Internet Security
- Internet Access
- Phone
We Highly Recommend Their Managed IT Services
Global IT has been our DIA provider for over 7+ years and our Cloud and Managed IT provider for 5+ years (from 2012). Since we have been working with Global IT our infrastructure has stabilized and our network is secure. Global IT handled an office expansion for us with no issues. We highly recommend their Managed IT services because they provide hands on support. All calls go direct to a certified engineer and trouble tickets get resolved quickly and precisely.
Sam J.
They Did Such a Fantastic Job
Great customer service and responsive staff. Had my business server taken hostage by ransom ware. Global IT was able to get me back in action within a few hours with no data loss. They did such a fantastic job I went ahead and out sourced my IT needs with them. Update 4/5/17- I hired Global IT to take over my office IT, 6 months later and not a complaint. Great Company, great service!
Rich S.
Customized All-Inclusive Managed IT MSP Packages:
- Managed IT Los Angeles, Santa Monica, & Whittier, supporting all of LA & OC
- Everything IT-related – One Vendor, One contact
- Flat fee, unlimited managed IT support options
- Industry compliance, monitoring, and penetration testing
- Part-time and full-time certified IT staffing options
- 24/7 NOC support
- 26+ years of enterprise, SMB, and wholesale IT experience
- Proactive monitoring and alerts of devices, networks, applications, and system processes
- Hardware management and replacement
- 22+ yrs Cloud, Co-location, Data Center, and server room management
- LAN, WAN, network failover, routing, reporting
- Network management, move,s add,s and changes
- Electrical power continuity, engineering and management, UPS management and monitoring
- Telco & 3rd party vendor management
- Managed server
- Managed desktop
- Disaster recovery
- Internet and Network Security
- Hardware and software purchasing with bulk discount buying power
