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1 (877) 822-5565

Customer Support

GLOBAL IT's support team understands the technological needs of business, large or small. Our proactive monitoring system notifies our technicians of problems before you even notice anything is wrong. Support is available 24 hours a day, 7 days a week.

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If you are a current customer of GLOBAL IT and are experiencing a problem, you can visit our Customer Portal to submit a trouble ticket. One of our technicians will be assigned to assist you. Some of the many features of our "Powerful" Customer Portal include:.

  • Bandwidth graphs
  • Monitors and logging
  • Server and router metrics
  • Location device organization
  • Remotely rebooting of servers
  • Opening and viewing trouble tickets
  • Viewing invoices and making secure payments online
Open Customer Portal

Our support technicians are able to conduct most support related issues remotely via a secured connection. This eliminates the need to wait for a support technician to arrive at your location, allowing you to resume normal operations as quickly as possible.

If you were directed here by a technician for remote support, click on your operating system.

For the rare instance when on-site technical support is required, our industry certified support technicians can quickly deploy to your place of business to get you back up and running as quickly as possible. GLOBAL IT support technicians are experienced and trained professionals who hold industry recognized certifcations from Microsoft, Cisco, ATSP, CompTIA, and more. We specialize in helping businesses of all sizes by ensuring the IT systems are running optimally, and by restoring systems when a problem arrises.

Schedule On-Site Support

Global IT™ network infrastructure solutions enable our clients to implement new technologies, increase efficiency and align their infrastructure with their business goals.

  • Network Integration
  • Project Management of Network Implementations
  • Remote Access Solutions
  • Network Planning & Strategy
  • Network Optimization
  • VoIP Design & Implementation
  • Network Storage & Content
Contact Us for Tech Support
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Emergency Support

For immediate support call 1 (877) 822-5565 and choose option 1.

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