Kiana joined Global IT full-time in 2024 as a Level 1 administrator, assisting the Los Angeles Help Desk team by answering phones, creating tickets, escalating issues, and communicating with clients, while working alongside the Cyber-security team to log and report Cyber-security events and with the projects team to maintain momentum on small projects. Over the years, Kiana has demonstrated a natural commitment to quality and attention to detail, advancing her to roles requiring more strategic engagement and oversight. Kiana now supports the CEO and the Sales and Marketing teams with strategic objectives.
