Managed IT Services SLA
Goals & Objectives
This Agreement aims to ensure that the necessary elements and commitments are in place for Global IT to provide consistent IT service support and delivery to the Customer. This Agreement establishes mutual terms for the provision of IT services between Global IT and the Customer. The objectives of this Agreement are to:
- Provide clear reference to service ownership, accountability, roles, and responsibilities.
- Present a clear, concise, and measurable description of service provision to the Customer.
- Match perceptions of expected service provision with actual service support & delivery.
Service Agreement
The client determines detailed service parameters by selecting Basic, Professional, or Elite. Parameters can be customized to suit the client’s needs. The final defined SLA is the responsibility of Global IT in the ongoing support of the Agreement. A final, client-approved quote, master services agreement (MSA), and SLA will require digital signatures for acceptance.
Service Scope
Global IT will provide Customer with the following IT Services :
