Global IT’s customer support and help desk give full availability and communication between the client and our technicians 24/7.
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Help Desk
MANAGED ENTERPRISE SERVICES
- 24/7 support with Los Angeles based call center
- 24/7 monitoring with graphs and server metrics
- Unlimited remote with on-site support options
- 20Gbps+ bandwidth available with failover
- ISO certified data center facilities
- Compliant with HIPAA, PCI DSS, & SOC
- Penetration testing and security assessments
- Redundant systems to maximize uptime
- Multiple server hosts & storage clusters
- Cloud backup and off-site replication
- VMware, KVM, Veeam clusters
- 3rd party vendor management & ticketing
